Key Policy Details for Local (Egypt) Orders

• Timeframe: Must be requested within 7 days of purchase.
• Condition: Items must be sealed and unused.
• How to Initiate: Call +201127680199 or email Herbalapothecaryeg@gmail.com with your order number.
• Shipping Costs: You are responsible for return shipping costs. Initial shipping costs are non-refundable, and the return shipping fee is deducted from your refund.

International Orders

• Returns & Exchanges: International returns and exchanges are not accepted.
• Damaged or Incorrect Items: Damaged shipments are replaced, and incorrect or missing items are handled upon contacting Herbalapothecaryeg@gmail.com.
• Cancellations: Allowed within 24 hours or the same calendar day (subject to bank fees).

Shipping & Delivery Policy

 Delivery Time

Inside Alexandria: Orders are expected to be delivered within 2–3 business days.

Outside Alexandria: Orders are expected to be delivered within 4–6 business days.

Business days exclude weekends and public holidays. Delivery times are estimates and may vary depending on the delivery location and courier availability.

سياسة الشحن والتوصيل

 مدة التوصيل

داخل محافظة الإسكندرية: من المتوقع توصيل الطلبات خلال يومين إلى 3 أيام عمل.

خارج محافظة الإسكندرية: من المتوقع توصيل الطلبات خلال 4 إلى 6 أيام عمل.

أيام العمل لا تشمل عطلات نهاية الأسبوع والإجازات الرسمية. مواعيد التوصيل تقديرية وقد تختلف حسب مكان التوصيل وتوافر شركة الشحن.